Seeing Clearly Now

Acting on behalf of Mr. Rich  "Following Directions" ,  it took less than 2 days to receive a response from the folks at Ciba Vision. They must have read the post about the basics of being an Ombudsman. I took the liberty of deleting the particular chemical compound from the letter. Not that it’s what might be considered dangerous or toxic; I just don't want to unknowingly upset the TSA. I  did correspond with the TSA Ombudsman around the same time. I would love to receive a reply but, like our first traveler Mr. Rich, I wouldn't hold my breath.



Hello,

Thank you for contacting CIBA VISION regarding our solutions in reference to current air travel carry-on restrictions.  We are always pleased to be made aware of our consumers' interests and appreciate the opportunity to be of assistance.

Clear Care® contains  (  deleted  )  which is on the list of TSA banned solutions; however, contact lens solutions are exempt and should be allowed for carry on.  Although our Clear Care travel size is TSA compliant, it is at the discretion of the individual TSA agent to allow the product to pass.  Unfortunately, some airports and agents are more strict than others, and will not allow the solution to be carried on the plane.

Again, we appreciate your taking the time to contact us and your support of CIBA VISION.
Regards,

Jennifer COA, NCLC-AC
Senior Product Consultant
CIBA Vision Corporation
North American Division



I am certain that had the TSA responded accordingly, Mr. Rich may have been disappointed about the loss of the lens solution, but he certainly would have understood the rationale behind it. Apparently Jennifer has been led to believe that each airport interprets or follows the TSA policy and procedure a little differently.

This worries me. Policies and procedures typically provide litigated reasoning to ensure proper behavior and protocol by an organization and its employees. Can you imagine the chaos if each police department was allowed to create or interpret its own state statutes?  Yes, someone probably would create a law entitled "enhanced".

As long as they can allow us to maintain our dignity, I guess it wouldn't be so bad.






(Jennifer, If you are reading this .... Thank you!)